Refund Policy

Your R149 order is a digital product generated specifically for you and delivered within minutes. Under South African consumer law, the 7-day cooling-off right for electronic transactions does not apply to digital content that has already been delivered at your request.

If you are unhappy with the wording, tone or focus of your documents, you do not need a refund to fix it. Your order page lets you add notes, paste a job advert and regenerate as many times as you like at no extra cost.

• You paid but never received your documents and we cannot deliver them.
• The files are corrupted or unreadable and we cannot regenerate a working version.
• You were charged more than once for the same order.
• Your documents materially do not match the information you submitted, and re-editing does not resolve it.

• You changed your mind after the documents were delivered.
• You did not get interviews or a job offer — we cannot guarantee hiring outcomes.
• The information you submitted was incomplete or inaccurate (regenerate with corrected details instead).
• You bought more than one order by choice.

Email elitecv786@gmail.com within 14 days of your purchase with your order number and a short description of the problem. We aim to reply within 2 business days. Approved refunds are paid back through PayFast to the original payment method, usually within 5–10 business days.